6/10, Acceptable
M
Viatge en família
23 de juny de 2025
Website showed (4) photos of 2 queen bed standard, with a kitchen.
When I booked, I indeed thought the room I booked was what was advertised!
Once I had keys in hand I went to a room that was definitely not the one in the photos!
I went back to the desk & let the attendant know there was a mistake.
The attendant was explaining to Me how 3rd party booking works - I understood because I'm in the hospitality industry.
However when conversation was at an end, a man came from a rear office & inserted himself- no introduction - to let Me know firmly <-- keyword- that I was indeed provided with the room I was assigned.
I guess I should assume he was the Manager.
Regardless, as the Customer/ Guest, he didn't try to offer an alternative/ upgrade - even if it was at my expense!
In all fairness, Marketing could use an update, as that is false advertisement & definitely a misconception to the consumer!
The hot tub was a cesspool of dead skin floating around - don't believe Me? Go see for yourself!!!
The bottom had loose sand under my feet & stained seating!
Needs to be drained & cleaned, immediately!
I would indeed stay at Holiday Inn again, as all else was up to standard.
Rooms were amazing!
Housekeeping was on point!
Most staff were Great!
Miss V's- Breakfast Attendant -personality was the BEST! She introduced herself several times, as people entered the dining area & advised she was available, if need assistance.
M
Estada de 2 nits (juny 2025)