10/10, Excel·lent
KaTrina
Viatge de negocis, Viatge en família
22 de set. de 2025
Què no li ha agradat: Neteja, comoditats i estat de l’allotjament i instal·lacions
1st room we were given upon arrival had strong odor of mold and mildew upon entering. Upon checking the bathroom and both beds I noticed 3 black fingerprints on side of the pillow boldly showing on white sheets. Then noticed black furry mold on the back of the desk chair which clearly has not been cleaned. I took a video of the chair. As a patient with asthma and bronchitis I walked back to the lobby and told the clerk Im disabled and had to walk back down here because there was no phone in the room for me to call the front desk.She said people steal the phones,tvs, microwave and fridges all the time. I told her about the odor and that I put the chair outside the room. I asked her to call housekeeping for some Lysol or room disinfectant she said they don't have any then offered me another room which upon entering smelled better but floors hadn't been cleaned as something was sticking to the bottom of my shoe. Since both the beds were visibly ok I just went to sleep.Upon waking up the next morning I noticed something black on side of the mattress which obviously was exposed from underneath the sheets. It was BLACK MOLD! I have pictures of this also.
I've booked multiple trips via Expedia and I'm DISGUSTEDLY DISAPPOINTED behind this super unpleasant experience and would appreciate any assistance you can provide.
KaTrina
Estada d’1 nit (set. 2025)