Our Go-To Hotel, But a Disappointing Night This Time
We absolutely love the Omni this is always our hotel of choice and truly feels like our home away from home whenever we travel. The staff, the atmosphere, and the overall experience are consistently great.
However, during this stay, we encountered an issue that really affected our comfort. When we arrived, the room was warm and stuffy. We noticed the air conditioner wasn’t working properly, so we called the front desk while we were out. They assured us someone would take care of it. When we returned, the thermostat had been set to 60 degrees with the fan on auto, but unfortunately, it still wasn’t cooling.
We ended up having a very uncomfortable night and didn’t sleep well at all. Even by morning, the room was still warm and the AC had not improved. Everything else about our stay was lovely as always, but a good night’s sleep is essential when traveling and unfortunately, we didn’t get that this time.
We’ll continue to stay here, but we do hope the air conditioning issue gets addressed so future stays can be just as restful as they are enjoyable.