6/10
We love staying at this hotel. We have stayed multiple times with no issues and staff has gone above my expectations. However, the staff member working the front desk this morning was not friendly nor accommodating at all. She was more concerned with whatever she was doing on her computer than helping hotel guests. I simply asked for something to put ice in because my cooler was too big and my room was on the 4th floor. My daughter and all of our things were also already down stairs so it would have been a tremendous hassle to carry all of these things back to the room to get the ice bucket. She advised me she didn’t have anything and she couldn’t help me. Told me to go get the one out of my room. Then walked back to her computer and pretended like I didn’t exist. The breakfast area was directly behind her. She could have at least humored me and went to see if she could find something. For this I believe I will find somewhere else for my future trips. It’s sad because the previous staff have been so amazing!
Jasmine
Estada d’1 nit (juny 2025)