2/10, Horrible
REGINA, WINCHESTER
Viatge de negocis
24 de nov. de 2025
Què no li ha agradat: Neteja, comoditats i estat de l’allotjament i instal·lacions
AVOID THIS HOTEL. What we experienced was completely unacceptable for any establishment claiming to offer hospitality.
From the beginning, it was clear the hotel suffers from serious operational failures and a lack of basic customer service standards. The staff consistently demonstrated confusion and an inability to perform even the simplest tasks.
Room-cleaning policy:
The hotel informed us that rooms are not cleaned at all for stays longer than two days. No housekeeping, no restocking of towels, nothing. For a hotel, this is both unsanitary and unreasonable.
Front desk incompetence:
We submitted our clothing for laundry on Friday evening. When we requested it on Saturday, the staff mistakenly assumed we were checking out and returned only our previously worn items. Even after our lawyer clarified—in Portuguese—that we were staying an entire week, the hotel only then sent the clothes to be cleaned.
By Sunday afternoon, they admitted the laundry had been lost entirely and they could not locate any of it. When we asked how such a failure could occur, the staff simply shrugged and stated there was nothing they could do. No apology, no accountability, no urgency.
Across three days, we dealt with:
• No room cleaning
• No towel restocking
• Lost laundry worth thousands of dollars
• Completely indifferent staff
While we eventually received a refund for the stay, the financial loss of our clothing—and the hotel’s dismissive attitude—was infuriating.
REGINA
Estada de 2 nits (nov. 2025)
