2/10, Horrible
Jose, Puerto Vallarta
Viatge en parella
3 d’ag. de 2025
Què no li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
It was a disaster! We got to our initial assigned room, just to find out that the A/C wouldn’t turn on at all. Then we got a new room…where the fan turned on, but later found out that the A/C never got cold. We were there for 5 nights and had to sleep with the windows open…and got bitten by mosquitoes. The bathroom light didn’t work. The TV didn’t work.
And here’s the kicker: We asked that no one enter the room while we were staying there. We even confirmed this with the person who checked us in 3 times. We always left the “Do Not Disturb” sign on the outside of the door. Then, after coming back at the end of one day, we were shocked to see that the maid had entered the room, moved ALL our valuable things just to make the bed, and hung the dirty towels that were on the floor back up on the hooks. We were furious…but the same guy who had originally checked us in was so rude and couldn’t care less. He then proceeded to tell me that had they have a policy where the room has to be cleaned at least every 3 days….something that he NEVER told me, even after confirming with him originally on 3 occasions. If I had known that, we would have left right away. I demanded all our money back, but apparently there are no managers working on the weekends….hmmm…maybe this is the problem…shouldn’t the managers be there to oversee their incompetent staff on the 2 busiest days of the week???
It’s best that no one EVER stay here!
Jose
Estada de 5 nits (jul. 2025)