4/10, Deficient
David
8 de juny de 2025
Què li ha agradat: Neteja
Què no li ha agradat: Personal i servei, estat de l’allotjament i instal·lacions
We needed accomodation at short notice when feery was cancelled and found availability here. We arrived at normal check in within 1hour of booking.
Check in was slow and receptionist was distracted by other guests during the procedure so we were made to wait.
Room was acessible by steps (not expected or wanted) and was the first in a long (echo chanber) corridor off a noisy reception. We inspected the room which was small, had a ridiculous bathroom configuration ( sink overhanging and obstructing use of toilet), damaged toilet seat, ancient small flat screen tv with peeling plastic surround and small window overlooking a turning area right outside the hotel entrance.
The hotel is near Corfu airport but having stayed in many airport hotels, this had not concerned me when booking as all other hotels had excellent sound proofing. Not the case here, where residents can hear every take off.
We find when travelling that many hotels pride themselves on giving guests "best available" rooms on arrival. Not Corfu Holiday Palace! We felt they had offered worst available.
Without unpacking, we immediately complained and asked for a different room. First they said none were available. Then they said they had to keep similar rooms for guests checking in later. Then we could upgrade to a suite or bungalow for double the price. Expedia had nor shown limited availability when we booked and there was also availability in other hotels close by. We said we woul move elsewhere and asked for a
David
Estada de 2 nits (maig 2025)