2/10, Horrible
Teresa
Viatge en parella, Viatge amb animals de companyia
6 de set. de 2025
Unfortunately I pushed to stay on a Thursday instead of a Friday and we paid extra per person for the insurance in case something happened and we couldn't make it. When went to check in on the Friday general manager stated that we were supposed to be there the day before that I should contact Expedia about the mix up and I should go through their website instead that Expedia charges more. When I gave my credit card they charged me for 2 nights when we only stayed 1 night. So as soon as we got to our room I contacted Expedia about them charging us for 2 nights, they contacted general manager and asked to refund us for the night we didn't stay and the manager of the hotel refused. I tried to contact general manager or owner and was told they weren't there they would call back. No call back but the next day I was refunded only the money we paid for the insurance that was supposed to protect us from any unforseen incidents. We were charged $100 for a night we didn't stay. NOT DECENT PEOPLE!!!
Teresa
Estada d’1 nit (ag. 2025)