6/10, Acceptable
JOSE
24 de juny de 2025
This was my third time staying at this hotel. I’ve always had a pleasant experience: the staff is very friendly, the breakfast is very good, and the rooms are nice. However, during this last stay, I had an issue that left a bad impression. I had booked a room with a double bed more than six months in advance, but when I arrived, I was given a room with twin beds instead. No solution was offered— I was simply told the hotel was fully booked. It was quite frustrating, especially considering how far in advance I made the reservation, and I regret that the staff wasn’t able to handle the situation better.
JOSE
Estada de 4 nits (juny 2025)