4/10, Deficient
Hana
Viatge en família amb nens petits
2 d’ag. de 2025
Què no li ha agradat: Personal i servei
The experience did not meet the expectations for a 4-star hotel and fell short of the reputation. While the lazy river and water park were enjoyable, the rooms were outdated and had a musty odor. There weren’t many food options for people who are vegetarian or have dietary restrictions. Booking directly is advisable; our reservation through Expedia for a double bed with balcony resulted in a room near the entrance with no balcony. Although we initially overlooked this, the situation worsened when the room temperature rose significantly during the night, making it uncomfortable. Despite being told there were no available double rooms, we found availability online, but the only solution offered was a rollaway bed. We chose to check out early due to these issues. It’s clear that a 4-star Hilton should be better equipped for such situations, possibly with portable AC units. While the staff was courteous, they became defensive when asked for a statement for Expedia. Overall, the stay was unsatisfactory, and we are unlikely to return.
Hana
Estada d’1 nit (ag. 2025)
