4/10, Deficient
Eleanor
Viatge en família
23 de set. de 2025
Què li ha agradat: Neteja
Què no li ha agradat: Personal i servei, estat de l’allotjament i instal·lacions
After being awoken in the middle of the night for a fire alarm that I was only told was "not a fire" we along with other guests stood around in our pajamas with no direction, no communication and not sure what to do. Once sent back to our rooms, it went off again 2 hrs. later and then 10 min. later. I assume they were testing the system. The next morning after our swim, we went to take showers in our room. The shower would not turn off. Maintenance was called, then a second person. After an hr. it was fixed but we were unable to leave to continue our sight seeing and have lunch. I did send an email to the person in charge who was off that day catching up on sleep and she did come and talk to me the day after when I went to the front desk. She did apologize and offered us some complimentary charcuterie boards. I unfortunately did not know what that was and it was all pickled food and lunch meat that we do not eat as we try to eat clean diet. I wanted to offer it to the staff but wasn't sure how that would be received so it mainly went in the garbage. While there was communication, none of it really addressed our concerns, nor did they ask our preferences. It left a bad impression with us and we do regret staying there.
Eleanor
Estada de 3 nits (set. 2025)