2/10, Horrible
Brianna
Viatge en família amb nens petits
18 de juny de 2025
Què no li ha agradat: Neteja, comoditats i estat de l’allotjament i instal·lacions
We’ve stayed at least 3 other times in the past 5-8 years. We have never had any issue until this visit. We originally booked the family suite, the GM Victoria called the week of our stay to let us know if was unavailable. We agreed to 2 separate rooms instead . Robin was at the front desk when we arrived and was so friendly getting us checked in. I noticed the property seemed more run down than I remembered. When we opened the first room door the smell of perfumed cleaner was so strong, we left the door propped open to let it air out. As we entered the second room we had to double check that we’d booked a non smoking room because it smelled like old cigarettes that someone attempted to cover with heavy perfume. I wish I had taken pictures but there were cobwebs, filth on the walls and what looked like cigarette ashes all over the black sofa. As we sat there with our 3 kids trying to figure out what to do our oldest (that has severe asthma and allergies) told us she was having trouble breathing. With 10 mins of arriving I was back in the front office returning my keys because of the state of the rooms. Robin was kind and told us the housekeeping staff use fabulouso because they like it to smell clean🙄 She also said it was an ongoing issue and we weren’t the first to complain. The GM Victoria wouldn’t refund our entire stay and threatened to call the cops when we arrived on site to try and get our first night refunded. Steer clear of this place. It’s not what it used to be.
Brianna
Estada de 3 nits (juny 2025)