2/10
W arrived and room was not ready, we had to wait for 45 minutes. The air conditioning unit was not working in our room . We asked them to fix it, not happened! We asked to clean our room and bring us clean towels, not happened! Staff was rude , they said they are understaffed and the ac unit is old! Worst hotel ever! Do not waste your Money here! Worst customer service
Till now the manager has not called to apologize or try to compensate us for our poor stay
Hania
Estada de 2 nits (juny 2025)