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"We arrived hoping for a simple rest before an early flight, but the experience was disappointing. The front desk refused early check-in, which set the tone. Our room’s AC didn’t work, and there was no phone in the room, so we had to go down to the lobby to report it—twice—before anything was done. We were finally moved to a different room around midnight. With a 4:00 am airport departure, we barely slept. For the price, basic comforts and responsive service should be a given. Would not stay here...

"This hotel and property is like out of a Hollywood romance or princess movie! Staying here is going to be a core memory for me. At times, it seemed like we were the only ones here. Our first day, I roamed around the garden during the early evening, and I was in complete solitude for at least an hour. During my stroll around the property, I saw a fox run past me, which just added to the storybook feel. Our family of 4 arrived on a Thursday and left on Monday. We had the Della Duchesa Suite and...

"Was very impressed with how nice everything was and the service was great!! Definitely recommend!!"

"Beautiful, quiet location. Easy access to Florence and Bologna."

"Clean fresh rooms. Good AC."

"Loved the property and the staff. Clean, professional and friendly service. I felt the rooms were just a bit too warm in the summer time. Other than that, it was great."

"This is the hotel we go back to whenever we go to Florence. The staff are amazing. Every single member of staff can not do enough to help you. The view from the hotel is just beautiful. We like walking and it is a 30 minute walk down the hill to pitti palace. If you don’t want to walk back up there is a bus. Also a 2 minute walk out the front of the hotel to the left is a great little pub in a field where they grow their own veggies and the meat for the burgers is from local farms. A must visit...

"The staff was excellent room was very clean the breakfast was wonderful"

"Tram is located across the street from the hotel. Easy to get downtown without having to fight crowds."

"A beautiful property. Clean and comfortable room. Excellent breakfast. Great value for money and would recommend. It was a shame the bar wasn’t open earlier and it would have been nice to have a coffee during the day, maybe reception staff could have done this? A little far out from the centre but of you are happy to walk 40 mins or so not a problem. Bus was also available but couldn’t work out how to pay for that without paying double on the bus!"

"Views, breakfast, room, and the building itself was amazing. By far one of the best hotel stays I have had. The staff were also very nice."

"The staff. The breakfast. The bar. All perfect. We really really loved our stay here. Planning on staying every year!"

"very charmy, breakfas was excepcional I enjoy my stay Elizabeth Santiago"

"Staff was amazing.The bartender dam was fantastic.We had a fantastic time.Great location, easy to walk to everything.. Breakfast was amazing as well"

"Very clean Awesome breakfast with lots of options Very spacious bathroom"

"I had a beautiful view of the rooftops of Florence form my 3rd-floor room. Comfortable bed, marble bathroom, easy-to-operate modern AC unit, and QUIET, despite being in the center of it all. Delicious breakfast, helpful and friendly staff (both at front desk, and easy to call down from room), and comfortable protocol for arriving hear when room was not ready yet. Would 1000% stay here again."

"We loved our stay at Ponte Vecchio Suites and Spa. The staff was wonderful and our room was spacious and very clean. The breakfast was also plentiful and delicious. The hotel location is very convenient to walking everywhere. We will stay there again on our next visit to Florence and recommend that our friends do as well."

"We had a wonderful stay at this hotel in Florence. From the moment we arrived, the staff was kind, welcoming, and very helpful. The communication before and during our stay was excellent, which made everything feel smooth and easy. The location was perfect for enjoying Florence, and the hotel itself felt comfortable, clean, and well cared for. After long days walking through the city, it was a great place to come back to and relax. What stood out most was the hospitality. The staff made us...

"Room was smaller than I expected but still nice for one night"

"Great stay! About a 20ish minute walk to Ponte Vecchio"