The staff and service were wonderful here. The food was enjoyable and the rooms were clean and spacious and beds super-comfortable. Shout-out to several staff members, including Nithin, Rajesh, Tina, Ruby, Vaidegi, Duraiswamy, Bidyut, Buddhadev, Priti, Chef Ahmad, among others.
We traveled with my elderly mother-in-law and found some basic things hard to navigate, accessibility-wise. There were stairs and ramps in several places including towards the pool, to get to the rooms, and to go to the beach. These did not have any railings or support for people who might need it--elderly, very young, pregnant women, disabled people, or people who might have injuries. The ramps were not easy to climb up and the 'ramp' from the pathway to the beach to the main hotel area was long, roundabout and the same route for cars and lorries, which is dangerous. In the rooms, the towel racks and hooks were too high to reach for an average Indian height (not sure who these were designed for) and the clothing line over the tub was also hard to reach with plenty of danger to the guest who would try. It's too bad that so much money was spent on the look and little note given to the actual usability.
Finally, we arrived at the end of a conference and left as preparations for 2 weddings. This meant that the pathway to the beach was dirty and unattractive as teardown and setup were happening. This definitely detracted from the experience.
