2/10, Horrible
Rhiannon
27 de jul. de 2025
Què no li ha agradat: Neteja, personal i servei i estat de l’allotjament i instal·lacions
12 night stay and after the 4th night, I wish I had purchased an option to cancel and move to another hotel. We had our room cleaned once, partially and because we literally waited to leave the hotel that day and caught the house keeping. She rolled her eyes when I told her it was supposed to be our full clean day... she vaccumed and made the bed with the old sheet hang to the floor. We had requested the every other day light clean but they never showed up at all for that, we would grab our trash and dirty towels and bring them to the front desk to swap towels at night or try to catch a house keeper to switch them out. There was mold in our shower and in the cupboard of our kitchen. We asked a house keeper to clean it and she told us to take a picture and show the front desk, she was new and "didn't do that." That led to going doen stairs and back and forth for days with desk and house keeping. They literally never came to clean at all, and didn't even clean the kitchen mold until our last night. Our phone didn't work either so my husband would have to run down every day for all this. He told the desk about the
phone not working and she didn't even acknowledge that he said that. She was also on a video chat with some guy and an ear bud in the whole time she was "helping" customers. The breakfast was great for 3 days then awful. They also didn’t have towels one day. No parking but staff parks in handicapped spot. Homeless living in boarded hotel next to it as well.
Rhiannon
Estada de 12 nits (jul. 2025)
