Viatges a Chailly-en-Brie

Not

From the moment we arrived we felt extremely welcomed and the staff were available m for any question, any time. Belen and David in particular were exceptional, their customer service really made the stay. The hotel is in a perfect location for getting around Paris, and we absolutely loved our room. The quirky decorations came together so harmoniously, it gave the whole place real character. Breakfast was delicious, make sure you come hungry! I’ll absolutely be recommending the hotel to friends and family, and I’d love to book it again next time I’m in Paris.

This small and quaint French charm boutique hotel location was so convenient. Great access to the Metro, tourist buses, shops, boulangeries & grocery stores. Even during the heatwave, the air-conditioning in the hotel was superb. Front desk and staff were so very friendly and helpful too. We had the Junior Suite and that was the perfect size for us (2 adults, 1 child). Room and bathroom were spacious and clean. The bidet toilet was a fancy surprise. Only minor issue was the one setting mist shower in the bath tub, but I understand not wanting water from going out of the tub. Like I said, a minor issue. Breakfast was very filling, delicious and worth it if you want to eat in. We will most definitely return.

The room was a complete cat fish. Looked nothing like the classic room advertised. We complained and were told they couldnt swap us as the hotel was full and that the manager wasnt back till Monday so nothing could be changed (which was the day we checked out). It smelt like damp, the shower was too small to fit an average size person in, the towels were so small. There were ants in our bed. Our room wasn’t cleaned in the 3 nights there. No new toilet roll, no clean towels. The reception staff were extremely rude.