2/10, Horrible
Mohammed
Viatge en família
27 d’ag. de 2025
I am extremely disappointed with my stay at this hotel. From the very beginning, the staff were shockingly rude and unhelpful. At a 4-star hotel, I would expect at least a minimum level of assistance with luggage, but no help was offered at all.
Even worse, during the night there was only one staff member on duty, who himself admitted he couldn’t handle the hotel alone. This is completely unacceptable for a property claiming to be of 4-star standard.
What makes this experience even more frustrating is that this hotel is part of the IHG chain, which is generally known for excellence in customer service. Unfortunately, this property falls far below those standards. I would not recommend it to anyone expecting the quality and professionalism usually associated with IHG hotels.
Mohammed
Estada de 5 nits (ag. 2025)