2/10, Horrible
Anita
Viatge en família amb nens petits, Viatge en família
22 de juny de 2025
Què no li ha agradat: Personal i servei, estat de l’allotjament i instal·lacions
We stayed here because of the water park, and because of hearing it was a fun place for the kids.
When we stayed the room was dirty, we noticed the toilet was dirty when we checked in.
After we checked in we ate and then went straight to the pool and returned to our room around 7:30.
Upon returning the roof directly infront of our room had fallen on the floor, there was metal on the floor and dangling from the roof. Super unsafe and I’m super glad my kids weren’t there when it happened.
I went in the room and called the front desk. To their credit the maintenance guy was there within an hour to do what he could.
After that frustration/ scare/ feeling of not being safe/secure there. We tried to enjoy the night but upon re entering the room to try to bathe and put the kids to bed, we had to call again and get housekeeping to come reclean the tub as there were little black hairs in it… still trying to get our $450 for the night use of the hotel we then tried to bathe the kids. However once the tub was holding enough water to bathe them in the paint on the tub was flaking off which is unsafe.
The woman working the front desk was very friendly and understanding and brought us a luggage cart/switched us rooms to one where we could use the tub. That room was better but switching rooms with a 2 year old at 9at night still not a good stay at all.
This was brought up to the manager. Who would only offer 50% off our next stay. As if I’d stay there again. It’s falling apart
Anita
Estada d’1 nit (juny 2025)