4/10, Deficient
Jessica
Viatge en família amb nens petits
5 d’abr. de 2026
Què no li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
Not recommended even though location is good. When we arrived at 1pm, no one was attending the reception desk only leaving a sign of lunch break and local phone number. When we came back to check in, no one was there even though it was past their lunch break time already at 2:45pm. We searched every floor before we found a cleaner who called the receptionist. It turned out that check in time is at 4pm so they did not let us in at all so we wasted almost 2 hours only to be told we couldn’t check in until 4pm. At the end, we left our luggage and went to do our sightseeing.
Room: We had a family room and they were spacious with good view. 2 good sized beds but bedsheets looked dirty, dusty and had stained. Towels were not clean and one was ripped.
Everything is so calculative in this hotel, shower pressure is slow and no extra body towel was given when we asked for it instead hand towel was given.
Air conditioner: we couldn’t locate the remote but luckily it was cool weather in early April so we didn’t really need one.
Cleaning service: have to request everyday by 1pm even then, they only empty the bin.
Staff service: Had the lowest care factor, we were in the same lift with the staff whom we checked out with but couldn’t even bothered to have eye contact not even a Hi. When we asked if we can leave our luggage, she just gave us the paper tag for us to fill in and tag it ourselves.
Overall, it was not a pleasant experience.
Jessica
Estada de 4 nits (març 2026)
