What was supposed to be a safe stay for me and my child turned into a nightmare.
The manager is not a professional — he’s a shady con artist who hides behind the Buena Park Police Department when questioned on deceptive unlawful practices. He denied us an itemized receipt, then retaliated when we pushed for answers, ultimately wrongfully evicting us. According to police, he “can technically trespass any guest for no reason.” That alone should be a red flag.
The head of housekeeping runs the facility like a detention center — she was angry that we asked for clean linens and later accused us of damaging a bath mat just because it was dirty. Pest control and cleanliness are clearly not a priority
This is not just my experience according to 11 BBB complaints and numerous recent guests are saying at Buena Park Grand. Yelp reviews from 2025, here’s what others had to say:
• “There were cockroaches and spiders in the room.” (May 25, 2025 – 1 star)
• “Very musty smell and we had beetles on the floor when we got in.” (May 19, 2025 – 2 stars)
• “Dirty. Terrible leak in bathroom that was so dangerous.” (May 7, 2025 – 1 star)
• “Old food under the bed… spiders in the bathroom… broken TV.” (May 26, 2025)
• “The front desk cussed at us… room was old and dated.” (May 10, 2025)
• “The manager told me I had 30 mins to leave or he was calling the cops!” (March 25, 2025)
Expedia, shame on you! You should not be doing business with a hotel that operates this way.
