Brooklyn Steel

Like the ability to store luggage until our room was ready. I had made my payment in two payments. One at booking and one to pay once at the hotel. I received confirmation of the payment from my bank and Expedia showing the first payment was made and what was owed upon arrival. When I arrived I made sure to ask the person at the desk that it was just the remainder amount. He stated yes. When I got to my room I realized I was charged the full amount. Neither Expedia or the Resort would help fix the issue. Both parties pointed fingers at the other and neither would resolve the payment issue. Therefore I was charged twice and over charged $400! Still neither party has made it right. I never received an itemized copy of my reservation. Nothing. Would not recommend both the hotel and Expedia as both were very “this is not my problem” and didn’t care to fix the issue. Stay elsewhere! As well our bathroom door would not shut all the way.

small room and unkept

The staff are wonderful, helpful, and so kind!