No where on the information does it tell you that there are 3 steep staircases one of which is painted white with no carpet, very small steps, no tread grips and a glass door at the bottom for which I could find no safety kite mark. this was very difficult for my elderly mother and as the kitchen, living room, dining room and patio were down these step she had to struggle.
front door lock was hard to open, and there was only one set of keys which is ridiculous when the property sleeps 10, if you want to lock the door and go to bed but others are out you can't! we thought a second set of keys which we found on a key hook in the hall were front door keys (they weren't ) and ended up locked out as the rest of our party had gone somewhere else with what we thought was a second set of keys. phoned the host who didn't have keys, he said he'd call the cleaners but couldn't get hold of them so we had to call the rest of our group to come back from Totnes to let us in.
No welcome letter or local info on restaurants etc no instructions for the dishwasher, only very basic boiler instructions. clock in bedroom not working, no bins in any of the bathrooms or bedrooms, no cushions for patio chairs, nowhere in twin rooms to hang clothes, 1 of the duvets was stained,
info on website says "All towels and bedding washed in hot water that’s at least 60ºC" which made me think they were provided, so I was surprised to get email day before departure telling me to bring bedding and towels.
in the kitchen there was mop and bucket, 2 hoovers, laundry basket and the only bin all in front of the back door and nowhere to put them away.
curtains stuck to curtain tracks
kitchen was well stocked with crockery and equipment, good size TV, good location easy to get into town. Nice and quiet. Lovely views.
