The three points are for the room itself. I stayed in a renovated room, which is a huge improvement from the room I stayed in last year. It still has problems: 1) VERY loud toilet (I can hear my neighbor's toilet pumping water after each use); 2) both sinks are super slow; 3) humming fridge; 4) heater did not work despite displaying "on"-- none of the buttons worked.
The bed is very comfortable. The room is clean and well designed. I appreciate the comforter (not just a flimsy blanket), which helped tremendously esp. when the heater did not work
Here is my gripe: I booked the room through Expedia which guaranteed a price that included tax. The hotel, however, charged me $12 ish more claiming the tax was not included in the original cost Expedia guaranteed. When I contacted the hotel, they pushed me to contact Expedia, claiming there was nothing they could do. I threw a fit and demanded to talk to a manager to get a refund. I don't care about the $12 but it's a matter of principle. At what point will I care? $20? $200? If neither Expedia nor the hotel honors the price I was told guaranteed the room, then they have lost all credibility. Who can trust them anymore?!!
Also, they charge $100 upon check in. It was definitely in the fine print so far down their policy page that most people don't notice. Although it was refunded promptly upon check out, I wish they had been more explicit about this because when you check in, it's too late to change if you don't want to pay it.