Viatges a Brail

Nos encantó el hotel. Todo estaba muy limpio, el desayuno era completo y tenía bastante variedad. Las vistas son increíbles, probablemente de las mejores que vimos en Suiza. Sin duda volveríamos.

I booked this hotel expecting basic amenities, especially a hot shower and a comfortable night’s sleep. Unfortunately, there was no hot water during my stay, making it impossible to shower. This completely defeated one of the main reasons I booked the hotel. I informed the front desk, but the issue was not resolved in a timely manner, and there was no compensation offered. A functioning hot water system is a basic expectation for any hotel, and not having it significantly impacted my stay.

Hotel Silberhorn was such a pleasant surprise! Since Wengen is a car-free village that you can only reach by train, having the hotel located directly across from the train station was incredibly convenient. The breakfast was delicious, the mountain views were absolutely breathtaking, and every staff member we encountered was friendly and welcoming. A special thank you to Mario at the front desk. He spoke both Spanish and English, was always kind, professional, and genuinely welcoming. He greeted us every time we came through the lobby and went above and beyond to make sure we had everything we needed. One thing we especially appreciated was that he arranged our taxi back to the airport, which made our departure so much less stressful. Every question we had, he either knew the answer or quickly found it for us. His outstanding customer service made us feel truly taken care of, and it's one of the reasons we'll definitely be returning. Thank you, Mario!