2/10
The customer sercice at this hotel is terrible. We were celebrating my husband's birthday. The booked they gave me is not the one I booked: they gave me a single room when I had booked a king size double bedroom! They even tried to tell me the room I had was actually a king size bed. When I went to reception to asked to be put in the room I had booked, the lady at reception was very rude and not helpful at all. Since she saw we would not move until something was done, she miraculously found a room, after being told the hotel was fully booked and there was nothing they could do. I escalated my disappointment to the management, they told me they would send a cake to my room as a gesture for my husband's birthday and nothing ever arrived. If you want to have a pleasant experience, stay away from this place!
Montse
Se alojó 3 noches en abril de 2025