I booked this hotel and paid in advance one month before my stay. After traveling from Japan to the USA—a 25-hour journey—I arrived at the hotel around midnight, only to be told by the receptionist that they didn’t have a room available. I explained that I had booked and paid in advance a month ago, but he responded rudely, saying it was my problem for booking through Expedia at a cheaper rate, and that the hotel could not take responsibility.
I asked about the refund policy, and he said I would be refunded after 8 AM the next morning. However, no one contacted me. Since I booked through Expedia, I have tried to reach out to them several times, but they still haven’t been able to confirm my refund.
This has been one of the worst experiences I’ve ever had—it feels like a scam by both the hotel. I was charged but never received the service I paid for.
