6/10, Acceptable
Julia
Viatge en família
13 de set. de 2025
Què li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
My stay was…complicated.
The Good: property is lovely; public areas are pretty; room was clean/comfortable; staff friendly & informative.
The Not So Good:
-- Before check-in: it was impossible to reach the property. Multiple phone calls were never answered & there's no voicemail option.
-- During check-in: I struggled through the door, balancing 4 suitcases, 2 of which fell & blocked the door. Nobody at the check-in desk acknowledged me or offered to assist.
-- During my stay: a poor experience at the restaurant. Waited 20+ minutes despite having a reservation, then was seated at a chair that was soaking wet because of a spilled vase. Didn't notice until I'd sat down, which meant my entire backside was soaked. They swapped my chair, but never cleaned up the puddle under the table. I did that myself. Our server disappeared mid-meal, so we were never asked about dessert, & finally had to wave down another server to get our check. At the end of all that, I have to say I'm surprised that no part of our meal was discounted. I think I'd have liked if they'd perhaps comped our drinks or something, since I was still sitting there was a soaking wet backside.
-- At checkout, I didn't double-check my folio until I was home. I was overcharged. Expedia is assisting, but also could not get the site on the phone. What a non-surprise.
So yes, a mixed-bag stay.
Julia
Estada de 7 nits (set. 2025)
