4/10, Deficient
Valerie
Viatge en grup
15 de set. de 2025
Què no li ha agradat: Personal i servei, estat de l’allotjament i instal·lacions i comoditat de l’habitació
Spa not included, not a 4*, AVOID
I stayed here for 3 nights in September. This was a disappointing and bizarre experience.
This is not a 4* hotel.
The first issue - we had 1 really rainy day and had some soaking wet clothing. We asked reception if they could turn on the radiators in our room, the answer was no, something about the whole hotel’s heating has to be on or off as a whole. We asked for some kind of heater to dry our clothes, the answer was no. 2 more days later the clothes were still wet and we had to pack them wet in our suitcases.
The second issue - later on the rainy day we decided to pass some time at the spa. The website is misleading this is not included with your stay. The price is €35 but hotel guests get a 10% discount so €31.50 for 3 hours. Reception rang the spa and nobody answered, she says they are fully booked but they should have spaces from 6pm. I asked how do you know that when nobody picked up the phone? I didn’t trust their answer so we did the 2 minute drive to the spa and we got booked in for 4:30pm.
At check out there was no “how was your stay” just “this is the amount you owe for the spa”. Terrible service.
The rooms are tiny, the only upside is a nice view but when you’re out for the day it is irrelevant. There is little space in the room, barely enough room in the bathroom to move, and I’m a size 8!!
There is no atmosphere, no activities, the evening meal we tried once it was overpriced beef, it is like they try to be fancy when they are not.
Avoid!!
Valerie
Estada de 3 nits (set. 2025)
