2/10, Horrible
David
4 d’ag. de 2025
The building is ok if you appreciate brutalist architecture. The huge rush mats at the entrance were filthy and dotted liberally with old chewing gum. Check-in was very slow with only one poor girl running the desk on her own. The shower wasn't working in my room (the mechanism that you would lift in order to have the water coming out of the shower as opposed to the taps was not working). In the end I went back down to reception and asked for a different room. I was kept waiting for 20 minutes before I had a new room to go to. On reaching my new room I first went into the bathroom to make sure that the shower was working. Alas the knob that would be lifted to have the shower working had been broken off. I took a photo (attached). Going back down to reception I was disappointed with the manager's (Robert) reaction to my issues. He said he'd go up to the room and check the shower himself even though I'd shown him the photo of the broken knob. It was now well over an hour since I'd checked in and my patience was wearing thin as I had appointments to meet later that afternoon. The manager returned saying his pass key/card wasn't working and was about to start looking for a different one. At this point, I was beyond caring about his pass key and told him and the girl on reception that I would not be staying and would be asking for a refund. I then had to book two more hotels to fulfil my 4 night stay in Coventry... all at the last minute.

David
Estada de 3 nits (jul. 2025)