Vacaciones en Bettws

Great value and comfortable 2 night stay. Fab shower, blackout blind & curtains, friendly & helpful staff. Will definitely stay again when in the area

Muy agradable y servicial

El personal fue de lo más agradable, nos sentimos súper bienvenidos y felices durante nuestra estancia.

Extremely noisy at night as it is near the University Halls of Residence. Shouting and screaming outside the window until gone 4 am. The property should advise bringing, or provide, earplugs. There were items left in the fridge from a previous occupant and the shower was not adequately cleaned. The cupboard under the sink was not properly on its hinges and stopped the fridge door from closing. The property did not supply tea towels, washing-up liquid or cleaning cloths, which is unusual for a self catering apartment. Check out was 11am so I was very concerned that the housekeepers let themselves into my room without knocking at 9.53. I was in bed. I might have been in the middle of a shower. I would not normally put all this in a review, but I raised these issues in an email to the property to which I have not received the courtesy of a reply.

Good location, decent sized rooms and bar area was nice. Customer service was basic. We were disappointed they wanted to charge £10 for the pool. It was one of the reasons for booking the hotel. It did not say anything about having to pay.