Marina de Berkeley

I was given a room when I checked in at about 9:30, but the tv didn't work. When I called, I was told the maintenance person would come to fix it. Not until I went to the front desk to find out why I couldn't get Internet and also complained about the tv not working, only then I was offered another room. Also, I called the front desk around 6am on my departure date to change the shuttle time from 9:15 to 10:15, However, when I went to the lobby around 10:05 to wait for the shuttle, the front desk clerk said no one recorded a 10:15 time for my departure. So the clerk called the company to request the shuttle which came about 15-20 minutes later, making me not able to get some food at the airport. This morning, I called regarding an erroneous charge on my credit card because I wrote my departure date on the parking sign-up sheet as the date I was leaving instead of the date I was returning the car. Thus, I was charged for 2 nights of parking instead of one. The same clerk who called the shuttle for me answered the phone and he said he would refund $20 to my credit card. He also said he was the same person who called the shuttle on Aug 12, and when I complained about my name not being on the list for the 10:15 shuttle, he said I was on the list for 10:15 which was not true, as he had to call the shuttle. When I asked for his name and spelled it for me, he kept hesitating and didn't want to keep repeating the spelling which sounded different each time.

Great location, comfy cute rooms, good restaurant and friendly service.