4/10, Deficient
Neil
Viatge en família
8 d’ag. de 2025
Check in at the hotel was very disappointing. Despite us booking a room for three and specifying that our granddaughter who was travelling with us was 12 the room we were allocated had just one double bed. When we pointed this out the hotel offered to put a fold out bed in the room but the room wasn't big enough and when the bed arrived three springs were missing and the bed was unusable. it was suggested that the problem had occurred because we had booked through a 3rd party, Expedia. Eventually a senior housekeeper named Barbara appeared and saved the day by finding us a bigger room with a comfortable bed settee for our granddaughter. A very poor start to our break.
Neil
Estada de 3 nits (ag. 2025)