4/10, Deficient
Dave
Viatge en família
21 de juny de 2025
Què no li ha agradat: Estat de l’allotjament i instal·lacions
KEEP LOOKING! Poorly operated facility by very unprofessional people. Arrived 3 hours before check in and told to come back at noted time. When we arrived they were working on our unit and told us it would be another hour. At this point we were exhausted from an overnight flight and demanded they allow access. The work ended up taking another 2 hours. Later in our stay our AC stopped working and they could not get it back on line remotely (no one on site) and we had to suffer through a day and a half in the 95 degree heat. Same night the only elevator breaks and we had to climb 5 flights of stairs to get to our unit. On top of that, they lost power to parts of the building and there were no lights. Trips up and down the stairs were in total darkness. Efforts to get resolution were challenged by limited access and poor communication (English). Eventually moved to a new unit on our last night because they could not resolve the AC, but too little too late in my opinion. No other accommodation was offered given our multiple inconveniences. Should not be a Travelocity listing.
Dave
Estada de 4 nits (juny 2025)