4/10, Deficient
Kimberly M.
1 de nov. de 2024
Did not stay
Due to the inaccurate statements of a safe neighborhood, amenities in working order and lack of communication back from the host, my family left the house staying 60 minutes total.
I asked months ago about location and safety of the stairs. Communication from the host was not returned and in the end the bedrooms and single bathroom is upstairs. Stairs are slightly unkept. Not ideal for an older mother that has trouble with stairs. I would have cancelled reservation if communication was returned months ago, deeming not ideal for my family's needs.
Dryer not working.
Despite the house listing title, this is a very rough neighborhood, cops on corner while family there for the short time. My family did not feel safe staying there and the possibility of car theft.
Neighbors had fire alarm beeping continuously every few minutes. I asked the host if he could contact the neighbors, and the response was to call 911 if an emergency. No one can sleep with a fire alarm beeping continuously.
Host had no response or help for my concerns. When I notified the host that we left the house and would not be staying the 4 nights, I was given an "okay, safe travels" response.
I would have liked to work with the host, but it didn't seem like there was going to be any beneficial result. Certainly, no help in a refund.
Kimberly M.
Estada de 4 nits (oct. 2024)