4/10, Deficient
Chelsea
Viatge en família amb nens petits
12 d’abr. de 2026
Què no li ha agradat: Personal i servei
Upon arrival we were immediately yelled at by a valet employee for trying to pull into the parking garage. After a long drive of many hours, we simply did not know we needed to park out front first. We promptly apologized and explained we were guests at the hotel and wanted to pay for the parking. After berating us, he then tried to convince us to park at the public parking garage to save money. But after an exhausting drive, it set the wrong tone to be yelled and then have to justify our reasoning to park. After checking in, the desk explained that you have to make a reservation to swim in the pool. The pool is MUCH smaller than it appears. So be aware… if you plan to swim you need to make a reservation. The “restaurant” is not a restaurant. You order the food at the front desk and then pick it up and can eat at the seating. Which honestly is totally fine with me! But when I tried to order food on Friday at 6 pm and Saturday at 1 pm, the same front desk receptionist refused. She said it was “closed”. Then when I asked what the hours are she said, “it fluctuates daily”. So don’t plan on eating there because they won’t put your order in. Many of the “pros” of this hotel are not what they seem (pool, restaurant and parking). I say this as a warning so other families don’t make the same mistake. With that said, thankfully there are lots of restaurants, Whole Foods and parking within walking distance. Not ideal after a long day of driving but grateful nonetheless.
Chelsea
Estada de 2 nits (abr. 2026)
