2/10, Horrible
Andrew
17 de febr. de 2026
Highly DO NOT recommend this hotel.
The night before Valentine’s Day, My girlfriend and I stayed at Marriott North in Round Rock, Texas. We took a shower and were getting ready for bed when she went to the restroom and grabbed the sliding door handle and the whole glass door shattered. The door cut her arm up pretty good to the point she bled, then of course we called the front desk as soon as we could get around all the glass so we don’t cut our feet. They asked what happened, wrote an incident report and told us not to worry about the accident that we wouldn’t have to pay for anything. The next day as we were headed back to the hotel after gathering some more supplies for my girlfriend’s arm, the hotel decided to charge my card on file $750 to cover damages ,without a call or a proper explanation and investigation after saying “Don’t worry you won’t be charged for anything”. We arrived back at the hotel the only explanation they gave was my girlfriend was at fault, that the door is apparently indestructible and would take a strong amount of force (which my girlfriend doesn’t have) to break this glass door. They also mentioned that they gave us a “discount” on the new glass door so instead of the original $1,500 cost they charged me half of what it cost. They claim that this door is indestructible yet my girlfriend touches the door handle and it shatters immediately in a freak accident yet the hotel blames us.
100% the worst experience, service and communication.
Andrew
Estada de 2 nits (febr. 2026)
