2/10
We had a very disappointing and frustrating experience staying at this location. My family and I arrived after a 16 hour trip and were extremely exhausted and just needed to take a shower and rest. The Front Desk agent was overwhelmed with attending multiple guests and reservations. We had to wait a while to be checked in at 9 pm. The room assigned did not have clean towels and supplies. We were moved to a different room where the air conditioner was not working and the temperature was over 78 degrees F. No Internet connection. No one to answer calls when we called the front desk for assistance. Bugs in the lobby’s floors. This was not a cheap reservation. I will never stay at this hotel again.
Doina
Estada d’1 nit (juny 2025)