8/10, Bo
Selena
Viatge en família amb nens petits
22 de set. de 2025
Què li ha agradat: Neteja, comoditats
Good resort, close to the airport. Only thing that is not correct is communication between their staff.
Before booking I have requested to review what is included in all inclusive package and I have received their most recent brochure from their Reservation department. After arriving at the property I have found out that it's not at all as it was presented in the brochure.
There was no mini bar at the room upon the arrival, at the bar we needed to pay the drinks after 11pm even that the brochure provided states that the drinks are free until the midnight. There was no snacks at the pool bars at the certain times and there was not variety as on the brochure provided.
I have asked on the reception about all inclusive package but they didn't know anything then having breakfast, lunch and the dinner included.
After requesting to talk to the same staff member from Reservation department, I have been told that her supervisor has confirmed the brochure provided is the most recent and they don't know why and how is possible that drinks need to be paid for, no snacks etc.
Even that the brochure states that bottled water, coffee and soda drinks were free at the bar I have been told from baristas that I need to use the coffee machine at the breakfast place and use only tap water and soda juices machines at the restaurant, otherwise I need to pay at the bar.
Overall stay was ok, just not worth booking it as all inclusive package if it's not all included as brochure provided.
Selena
Estada de 5 nits (jul. 2025)
