2/10
I booked the F1 Annecy in Argonay through Expedia for a room with a bathroom at a higher price for 4 nights. On the day I checked in, the room had no bathroom, was small, and dirty! The walls were moldy, the mirror was broken, and the entire room smelled of dampness! I complained and said this was not the room I had booked and that it needed to be changed immediately. They told me I had to take the issue up with Expedia because their page showed something different! I was extremely angry, and Expedia shamelessly said there were no cancellations and they wouldn’t refund my money! The hotel spoke to me and said they would give me a room with a bathroom the next day, but I had to pay an extra 30 euros! I have no choice but to accept because my money won’t be refunded. However, I have to spend one night in a moldy room, and I have severe allergies—if I get sick, I will immediately file a written complaint! This hotel is terrible in terms of cleanliness, and the health department should investigate this matter! I demand compensation for the physical and emotional distress caused to me."
Hossein
Estada de 4 nits (juny 2025)