2/10 Horrible
Edwin, Cusco
26 de oct de 2024
Aspectos negativos: Limpieza, personal, servicios y instalaciones y estado del alojamiento
Horrible, if you make a reservation through Expedia make sure they don't give you room 306, the room was dirty and smelly, nothing like what appears in the photos on the website when making the reservation. The staff was incompetent at the time of check in, they made me wait about 45 minutes to give the room, consulting his boss on the phone and they gave me another room and not the one I saw when at the moment of booking; I made a reservation for a room with 1 large bed and they gave me with two, that is less important, what I did not like is that it was dirty and smelly. I complained at the reception, but the staff could not do anything, indicating that they were full and could not change me to another one, that he was only worker and so follow orders of the administration. The next day, to finish, there was no hot water, I had to shower with cold water.
I feel scammed. If I didn't leave and change hotels it was because I arrived tired and had to accept the night, in the end the room was paid for at the time of booking.
I hope the Expedia can do something, to avoid this can scam.
Edwin
Se alojó 1 noche en octubre de 2024