Bermuda Arboretum

We had a great room. It was spotless and well designed, although, as it was on two floors, two toilets would have been helpful, especially as the layout in the bedroom upstairs had a glass partition between the bathroom and the bedroom. The staff were extremely helpful but the amenities were few. The beach was great but it was an incredibly long way down and would not suit some guests.

We had more than a few challenges, and the response from the hotel's management was less than professional. This was a disappointment, as we have stayed there before and the approach, even when things went wrong, was always professional. I am hoping that this was a one-off experience!