2/10, Horrible
Roz
Viatge en família
12 de juny de 2025
Què no li ha agradat: Neteja, comoditats i estat de l’allotjament i instal·lacions
This was a dirty, uncomfortable hotel. I tried to work with the hotel staff after reporting both cockroaches and the hotel cat that kept coming into the room. We have stayed in many hotels in Antigua, and we have never had an experience like this. The day staff were on their phones, lounging in the courtyard, and only attended to our needs if we went and sought them out. The only positives were the location and the end of the stay.
The beds were HORRIBLE, we had 3 beds in our room. I tried all 3, and all three had springs hitting our bones. I imagine they are so old that the springs are no longer functioning.
The customer service was also terrible. In addition to being unattentive, the staff told us that they would charge us if our guests did not leave in 15 min. We were in an outside common area, visiting with 2 friends who are locals. We have done this many times in many hotels in Antigua, and often share a meal on site with our friends before they leave, and have never had any problem until this hotel. The real reason was likely that our friends dress in typical indigenous clothing that identifies them as indigenous. Nothing was said to a French couple who also had guests and were out drinking and loud.
Overall, this is a gross hotel, and they should disclose the filth and old mattresses at the very least.
Roz
Estada de 5 nits (març 2025)
