2/10, Horrible
Michael
Viatge en família
28 de set. de 2025
Què li ha agradat: Personal i servei
Què no li ha agradat: Estat de l’allotjament i instal·lacions
The number one thing a hotel needs to do is provide a comfortable place to sleep. Unfortunately this did not happen. We had a double bed room and both beds were terrible. The bed closest to the bathroom was not comfortable and made the oddest noise I've ever heard a bed make whenever you moved on it. It was the more comfortable of the two, so I let my sister use it, but through out the night its "squeaking/croaking" noise was loud enough to wake me during the few short times I managed to fall asleep on the other bed by the window. That bed was so concave that my head was below my feet and forced my body to roll into the center. And it did not have any remaining 'padding' and felt like sleeping on cardboard - it was one step up from laying on the floor. I got out of it in the morning with a stiff and sore back. The small table by the chair in the corner had a loose top and dumped my phone and tablet onto the floor when I set them there. The bathroom had no vent, so after we had both taken our showers the room was humid. The AC came on and off constantly making many loud clicks and whining noises. Between the air quality, the terrible beds, and noises, I may have got a few hours sleep at most.
When reporting the issues at checkout, the staff offered reward points to make up for their terrible room, not any kind of refund. They promised maintenance would fix the issues - but the damage was already done. Will not be staying here again.
Michael
Estada d’1 nit (set. 2025)