2/10, Horrible
Ashley
Viatge en família amb nens petits
26 de des. de 2025
Què li ha agradat: Neteja, comoditats
The room was exactly what Tru advertises: compact and intentionally designed that way. Storage was minimal — coats were hung above a microwave with no separation — which isn’t ideal but is consistent with the brand.
The pool was nice and well maintained.
The issue occurred at breakfast. My 7-year-old child with special needs briefly wandered the breakfast area without shoes. There was no posted sign or visible notice requiring shoes in the breakfast area.
Instead of speaking to me — the adult and parent who was present — a staff member approached my child directly and loudly yelled, “YOU NEED TO HAVE SHOES HERE,” loud enough for the entire lobby to hear.
If there is a footwear policy, that is fine. However, policies should be clearly posted and communicated respectfully. Yelling at a young child, especially one with special needs, rather than having a calm, adult-to-adult conversation with a parent, is inappropriate and unnecessary.
Because of how this was handled, I would think twice about staying at this Tru location again.
Ashley
Estada d’1 nit (des. 2025)