4/10, Deficient
Alma
Viatge en parella
16 d’oct. de 2025
Què no li ha agradat: Personal i servei
My husband and I stayed here for two nights, we're from New Mexico.
Parking and the room itself was totally fine.
They DO NOT MENTION on their website or on Expedia that there is a $100 surprise cash/card deposit. PLEASE BE AWARE OF THAT. They will charge it AFTER they charge your card for your stay. Super last minute.
Their water (sink and shower) is incredibly oxygenated with H2O2 (hydrogen peroxide) and is usually not harmful to drink/use but too much can be. Our water came out milk-white, we didn't even want to drink it.
I have had my hair dyed for a long time, it has never run or dyed anything else (bed sheets, pillowcases, towels, etc.) With their water, the dye came out and dyed all of the above that I used - including my neck. (This NEVER happens).
I called my lawyer/uncle just to make sure it would be okay to talk to them about it, or to just move on, and he gave the all clear to explain the situation. The managing lady was incredibly rude to us about 1. asking my lawyer for advice, and 2. asking for my deposit back as I was unaware of their water. She yelled at my partner and I for about 10 minutes in the front lobby, just repeating herself about how we shouldn't have called our lawyer, accused us of making assumptions about them, accused us of calling the cops, and said we were being aggressive and rude to her over the phone. (My husband recorded the entire conversation - on the phone and in person, and took photos of the water).
I recommend a more friendly place
Alma
Estada de 2 nits (oct. 2025)
