2/10
I arrived to the property because I had a friend get stranded in Michigan and they called me to help them (we live in Illinois). After driving 3.5 hours to get there we weren't able to stay at the facility. As soon as we walked into the lobby area there was a strong smell of mildew. Then when I was attempting to check in, the desktop system was down so the receptionist went to get a laptop to attempt to enter my personal information (I did not allow for that to happen). Once the system came back online, I was given keys to my room (131). We proceeded to go into the room and the key would not open the door. We went back to the desk and the receptionist came and performed some sort of combination of: handle up, handle down, jiggle the knob, in order for us to get in the room. I'd love to be able to say that we were able to rest after this, but unfortunately this was not the case. The room smelled even worse than the lobby did, and this for me was the final straw. I went back to the desk and informed the receptionist that I would not be staying there and asked for a refund. I was told that I would not be able to receive a refund because I paid on Expedia. I had to book another room at the Holiday Inn which was much better and we were finally able to rest.
Shakira
Estada d’1 nit (juny 2025)
