6/10
Our stay at the Sheraton was enjoyable. The river view was very nice. The restaurant, Beau on the River was very nice with a great hostess. The little things matter- we had soap suds and black crud that came up the drain in the shower. There was no conditioner, just an empty bottle. One of the amenities was room service menu, however, on Sunday we were told the hotel was too busy and they cant take orders. It was Fathers Day, which tells me there is not sufficient planning or employee over-sight to ensure employee staffing was sufficiently allocated. So.you either have bad management or poor leadership. Your employees are the ambassadors of the hotel name and their ability to serve the customer either reflects positively or negatively upon the Sheraton. Thank you and hope this helps run your business a little better.
ben
Estada de 2 nits (juny 2025)