Verificado
4/10 Mediocre
Nekeshia
6 de ene de 2023
Aspectos negativos: Personal y servicios
The staff was quite unprofessional. The hotel provided a variety of meal choices while there were many guest lodging there. But, as the guest numbers decreased, they offered very to no meals at that point. You can not order any food or drinks after 8:00 p.m.
Additionally, they do not provide washcloths or hand towels, only towels to clean yourselves up with. You're on your own clearly.
Upon checking out, we received a bill statement reflecting charges that we were not responsible for. On the days that we received room service, the staff who delivered the food was PAID in hand before they left our room door and instead of turning the money over to the manager in the front office, they pocketed it for themselves for several days and we were stuck paying the room service fees all over again. Very disappointing to say the least.