Beware the “upgrade”. Not all the room are set up the same. After booking a normal city view room, I was told at the reception that I had been upgraded to a larger lagoon view room. This sounds good in theory, but in practice, this style room is very impractical, especially for a business trip. There was no desk or table to set up a laptop workspace, and customer service was not able to supply one. The bathroom has no mirror whatsoever for shaving, etc., no towel, racks or hooks,and no curtain or partition for the shower, which results in flooding half the bathroom every time you shower (see photo). Not all of the rooms are set up this way, your experience may vary. On the plus side, the view was nice and the bar and pool areas were nice to relax. This might have been a 5- star experience in a different room perhaps.
